Delivery, shipping and returns

Packages are usually shipped within 2 working days after receipt of payment for the goods available at home, and 10 working days for the goods in order. Shipments, unless otherwise agreed, will be by means of affiliated carriers. In the event that the carrier is commissioned by the customer, Pollo Winter Sport srls will in no way be responsible for the shipment. When the customer receives our shipment, he must necessarily check that the package is intact, free of tampering and that the packaging tape is intact and uncut. In the event that the package is tampered with or the tape is not intact, it may be that the contents of the shipment have been stolen, if the customer has not chosen to insure the shipment, Pollo Winter Sport srls declines all responsibility for the same, and the customer will not be able to take advantage of our company in any way. We inform you that according to the DLGS 22-05-1999 n. 185 the goods travel at the recipient's risk.

Right of withdrawal

Purchases on our site are subject to the provisions of Legislative Decree no. 206/2005 (Consumer Code), dictated in the matter of distance contracts, in the cases in which the delivery of the goods takes place at the domicile or place indicated by the purchaser, as these purchases are completed outside the commercial premises. The importance of the aforementioned legislation is substantiated in the provision by the buyer of the right of withdrawal.

CAN I EXERCISE THE RIGHT OF WITHDRAWAL?

The legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, cannot be exercised by legal entities and natural persons who act for purposes related to a commercial activity. Purchases made by resellers or by persons who in any capacity purchase for resale to third parties are also excluded from the right of withdrawal.

WHAT'S IT ABOUT?

The consumer has the right to withdraw from the contract within 15 working days of receipt of the goods, returning the goods covered by the withdrawal to the seller, who will refund the price of the returned goods. It should be noted that in the case of prize transactions (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a paltry or even given price, the right of withdrawal will be legitimately exercised with the return of both goods subject to purchase, given the constraint of the accessory of the good in promotion compared to the first.

WHAT DOES IT EXCLUDE?

The right of withdrawal excludes all purchases whose delivery is perfected within a store. The right of withdrawal does not apply to audiovisual products or computer software delivered sealed, which have been opened by the consumer. The right of withdrawal applies to goods purchased and therefore excludes delivery costs to the recipient which constitute a service which the latter has used.

HOW DO YOU EXERCISE THE RIGHT OF WITHDRAWAL?

The following documents and data must be available: - original invoice; - in case of partial withdrawal, in addition to the purchase invoice, the item code (s); - bank details on which to obtain the transfer (IBAN Code - Current Account of the invoice holder); At this point you can contact the Customer Service of Apollo Winter Sport srls, who will inform you of the procedure to be adopted to open the withdrawal procedure, simultaneously giving you the authorization for the return of the components.